Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy and Confidentiality Policy outlines how we collect, use, and safeguard your personal data and any information shared during coaching sessions or through our website.

Who We Are

This website and the services offered through it are provided by Smartify DOOEL Skopje, a coaching and HR consulting company registered in North Macedonia. We provide coaching services, people development programs, and digital resources designed to support personal and professional growth.

For all privacy-related inquiries, you can contact us at:
📧 Email: info@smartify.mk
📍 Registered Address: Skopje, North Macedonia

USER SUPPORT INFORMATION

• Phone: +389 71 310 355
• Email: info@smartify.mk
• Data Protection Officer:
  Aleksandra Tasevska
  Email: aleksandra.tasevska@smartify.mk
  Phone: +389 71 310 355

ACCEPTED CARDS

MasterCard, Visa, Mastercard SecureCode, Verified by Visa

COMPANY DETAILS

Smartify DOOEL Skopje
Website: www.smartify.mk
Tax ID: 4058021538836
Company Registration Number: 7503334

What Personal Data We Collect

We may collect and process the following types of personal information:

• Name and contact information (email, phone number)
• Billing details (used only for processing payments via secure third-party platforms)
• Information shared during coaching sessions, forms, or email communication
• Website usage data (e.g., cookies or analytics tools)

How We Use Your Data

Your personal data is used for the following purposes:

• To schedule and deliver coaching sessions and services
• To communicate with you regarding your sessions, programs, or purchases
• To process payments and maintain administrative records
• To provide support and follow-up related to your coaching journey
• To improve the user experience on our website

We do not sell, rent, or share your data with third parties for marketing purposes.

Confidentiality in Coaching

All information shared during coaching sessions is treated as strictly confidential. This includes all verbal, written, or digital communication.

Exceptions to confidentiality apply only when:

• Required by law or legal process
• There is a clear and imminent risk to your safety or the safety of others
• Used in professional supervision or consultation in an anonymized form, without disclosing your identity

Smartify DOOEL Skopje may use general, anonymous insights from coaching for educational or quality assurance purposes without revealing any personal information.

Your Rights

In line with data protection standards, including GDPR where applicable, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict data processing
• Withdraw your consent at any time

To exercise these rights, please contact us at info@smartify.mk.

Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. This includes secure storage, password protection, and using reputable software and platforms.

Data Retention

Your personal data will be retained only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Coaching session notes and communication may be retained for quality assurance and future reference, unless deletion is requested.

Cookies and Website Analytics

Our website may use cookies or third-party analytics tools (such as Google Analytics) to understand visitor behavior and improve site performance. You can control or disable cookies through your browser settings.

Changes to This Policy

Smartify DOOEL Skopje reserves the right to update this Privacy and Confidentiality Policy at any time. You will be notified of significant changes through our website. Continued use of our services implies your acceptance of the current policy.

Contact

For questions, concerns, or data-related requests, please contact us:
📧 Email: info@smartify.mk
📌 Address: Bul. Ilinden br 65, Centar, Skopje
🌐 Website: www.smartify.mk